Refund policy


Return & Refund Policy

Last updated: May 26, 2026

At OVLUX PRO INC., customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our Return & Refund Policy below.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • Your item must be unused and in the same condition that you received it
  • Products must be in original packaging
  • Proof of purchase or receipt is required

To start a return, please contact us at:

📧 ovlux.pro@gmail.com

Please include:

  • Your order number
  • The item(s) you wish to return
  • Reason for the return

Customers must contact us before returning any item. Items sent back without first requesting a return will not be accepted.

If your return request is approved, we will provide return instructions and the correct return address.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

  • The item is defective
  • The item arrived damaged
  • You received the wrong item

Please include photos of the issue so we can evaluate the situation and make it right as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including:

  • Used products
  • Personal care items
  • Final sale or clearance items
  • Gift cards
  • Items damaged through misuse
  • Unauthorized returns

If you have questions about a specific item, please contact us before purchasing.

Exchanges

We currently do not offer direct exchanges.

The fastest way to receive a different item is to:

  1. Request a return for the original item
  2. Place a new order separately after the return is approved

European Union 14-Day Cooling Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify:

  • The item must be unused and in original condition
  • Original packaging must be included
  • Proof of purchase is required

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be issued to your original payment method
  • Please allow up to 10 business days for processing
  • Your bank or credit card provider may require additional processing time

If more than 15 business days have passed since your refund was approved, please contact us at:

📧 ovlux.pro@gmail.com

Shipping costs are non-refundable unless the item arrived damaged or incorrect.

Order Cancellations

Orders may only be canceled before they are processed or shipped. Once an order has been fulfilled or shipped, it cannot be canceled.

Shipping Regions

We currently ship to customers located in:

  • United States
  • Canada
  • Mexico

Contact Us

If you have any questions about returns or refunds, please contact us: